Semangat33 values the privacy of every member in Malaysia. This Privacy Policy is written in plain language so you know exactly what information we collect, why we need it, how we store it securely, and the rights you hold as an individual.
We understand that privacy and data security are matters close to the hearts of Malaysians, especially when financial and personal information is involved. That is why we have built a robust security infrastructure and practise full transparency in every aspect of how we handle your data.
This Privacy Policy applies to all services provided by semangat33, including the official website, mobile app, and all related communication channels. Please read this document carefully before using our platform.
Commitment Our Privacy
Advanced-Level Encryption
All your data is encrypted using 256-bit SSL protocols — the same standard used by leading banking institutions in Malaysia.
Data Not Sold
Semangat33 never sells, rents, or trades members' personal information to third parties for marketing purposes.
Full Control in Your Hands
You have the right to access, correct, and request deletion of your personal data at any time through our customer support.
Premium & Secure Servers
Data is stored in ISO 27001-certified data centres with 24/7 security monitoring and automatic daily backups.
Transparent & Secure KYC
Our identity verification process complies with international standards, and your documents are handled with absolute confidentiality.
Data Breach Notification
In the event of any security incident involving your data, we will notify you within 72 hours.
Information Collected
Semangat33 only collects information strictly necessary to provide a safe, seamless, and responsible gaming platform experience to members in Malaysia. We do not collect irrelevant or excessive data.
Personal Information (Provided by You)
This information is provided directly by you during account registration or the KYC process:
- Full name as stated on your MyKad or passport.
- Date of birth for age verification purposes.
- A valid active email address and a valid Malaysian phone number.
- Malaysian bank account details for deposit and withdrawal purposes.
- Identity document images (MyKad front and back, selfie) for the KYC process.
- Account passwords are stored in encrypted hash form — we cannot view your password.
Usage Data (Automatically Generated)
The following data is collected automatically when you use the semangat33 platform:
- IP address and device information (device type, operating system, web browser).
- Login history and active session duration.
- Transaction history including deposits, withdrawals, and wagering.
- Gaming records and activity statistics within the platform.
- Communication logs with the customer support team.
Location & Technical Data
Location data collected is limited to country or general region only to ensure compliance with local gambling regulations. We do not track your precise location without explicit consent.
How We Use of Data
Every piece of information we collect has a clear and legitimate purpose. Below is a detailed explanation of how your data is used by semangat33:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management & identity verification | Personal data, KYC | Contractual compliance |
| Deposit & withdrawal processing | Banking and transaction information | Contractual compliance |
| Fraud prevention & anti-money laundering | Usage data, logs | Legal obligations |
| Customer support & complaint resolution | Personal data, chat logs | Legitimate interest |
| Personalising your gaming experience | Gaming history | Legitimate interest |
| Sending promotional & bonus notifications | Email, phone number | Your consent |
| Responsible gaming & self-control | Gaming activity data | Legal obligations |
| Platform analytics & improvement | Technical data (anonymised) | Legitimate interest |
Sharing Information
Semangat33 does not share your personal information with external parties for commercial or marketing purposes. Information sharing only occurs in limited and controlled circumstances as outlined below:
Trusted Service Providers
Semangat33 works with third-party service providers that have undergone rigorous security assessments. They are only permitted to access data necessary to fulfil their services:
- Payment Processor — to handle FPX, TNG eWallet, GrabPay, and other deposit and withdrawal transactions.
- Identity verification provider — to securely process your KYC documents.
- Game provider — such as PG Soft, Pragmatic Play, and Evolution Gaming, to run games within the platform.
- Certified cloud services — for secure data storage and DDoS protection.
All these providers are bound by strict confidentiality agreements and comply with international data protection standards.
Legal & Regulatory Requirements
In certain situations, semangat33 may be required by law to disclose information to authorities such as:
- Bank Negara Malaysia (BNM) for financial regulatory compliance.
- Malaysian law enforcement agencies upon receipt of a valid court order.
- Regulatory bodies with relevant jurisdiction.
In all such cases, we will disclose only the minimum information required and will notify you where permitted by law.
What We Don't Do
- Selling or renting your data to any third party.
- Sharing your data with external advertisers or marketing companies.
- Disclosing your bank account information to any party other than approved payment processors.
- Transferring your data outside Malaysia except to providers that comply with equivalent data protection standards.
Security Data
Data security is at the core of the trust you place in semangat33. We continuously invest in the latest security technologies and procedures to ensure your information remains protected at all times.
Encryption & Protocols
- 256-bit SSL/TLS on all pages and transactions.
- Passwords are stored in bcrypt hash format.
- API communications are secured with JWT tokens.
- Database connections are fully encrypted.
Access Control
- Two-factor authentication (2FA) is available for all accounts.
- Internal staff access governed by the least privilege principle.
- Audit logs for all sensitive data access.
- Real-time monitoring of suspicious activity.
Server Infrastructure
- ISO 27001 and PCI DSS certified data centres.
- Enterprise-grade DDoS protection.
- Automatic data backup every 24 hours.
- Active disaster recovery system in place.
Staff Training
- All staff undergo regular data protection training.
- A confidentiality agreement is signed by every employee.
- A clear and tested security incident response procedure is in place.
- Penetration testing is conducted every quarter.
Cookies & Tracking Technologies
Semangat33 uses cookies and similar technologies to ensure the platform runs smoothly and to deliver a better experience for you. The types of cookies we use are as follows:
Types of Cookies Used
- Essential Cookies (Required) — Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Performance Cookies — Collects anonymous information about how you use the platform to help us improve our services.
- Functional Cookies — Saves your preferences such as language, display settings, and login information you have agreed to have remembered.
- Analytics Cookies — Helps us understand aggregated usage patterns for product improvement purposes.
Your Cookie Controls
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. Most modern browsers allow you to:
- Delete all stored cookies.
- Blocking cookies from specific sites.
- Receiving notifications before new cookies are stored.
- Setting cookie expiry times manually.
Privacy Rights You
As a semangat33 member, you have full rights over your personal data. We respect and facilitate the exercise of these rights at no additional charge.
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct any inaccurate or incomplete information.
Right to Erasure
Request deletion of your data subject to legal obligations.
Right to Restriction
Restrict how we process your data under certain circumstances.
Right to Portability
Obtain your data in a structured, portable format.
Right to Object
Object to the processing of your data for direct marketing purposes.
How to Submit a Privacy Rights Request
To exercise any of the above rights, you may:
- Reach the semangat33 customer support team via 24/7 Live Chat on the platform.
- Send a formal request email to our support address listed in the footer of this site.
- Submit a request via your account settings under the "Privacy & Security" section.
We will process and respond to all requests within 30 days of receipt. For complex requests, we may require up to 60 days and will notify you accordingly.
Duration Data Storage
Semangat33 does not retain your data longer than necessary. Retention periods are determined based on service requirements, legal obligations, and industry standards.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Service provision |
| KYC documents | 5 years after account closure | AML/KYC Compliance |
| Financial transaction records | 7 years | Tax & legal obligations |
| Support communication logs | 2 years | Dispute resolution |
| Login & session data | 90 days | Security & Audit |
| Cookie & analytics data | 13 months | Platform enhancements |
| Closed / inactive accounts | Up to 5 years | Regulatory compliance |
Once the retention period expires, data will be securely deleted using methods that meet NIST SP 800-88 standards, or permanently anonymised for aggregate statistical purposes only.
Amendments Privacy Policy
How We Notify You
Semangat33 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes, we will:
- Updating the "Last Updated" date at the top of this page.
- Sending email notifications to all registered members at least 14 days before changes take effect.
- Displaying a clear notice on the semangat33 platform homepage.
- For major changes involving sensitive data, we may require your renewed consent.
Continued use of the semangat33 platform after the effective date of any amendments constitutes acceptance of the revised policy.
Contact We
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the semangat33 Data Protection Officer (DPO) team is ready to assist you.
24/7 Live Chat
Response within 2 minutes
The fastest way to get help. Our support team operates 24 hours a day, 7 days a week, including Malaysian public holidays.
Official Email
Response within 24–48 hours
For more detailed privacy enquiries or official data rights requests, contact us at: [email protected]
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